Privacy policy

Privacy Policy

Last updated: 6 March 2026

New Zealand Ceiling & Drywall Supplies Ltd ("NZCDS", "we", "our", or "us") operates this website and online store, including all related information, content, products, services and tools (the “Services”).

Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, create an account, make a purchase, or otherwise interact with our Services.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described below.

Personal Information We Collect

When we refer to personal information, we mean information that identifies you or could reasonably be linked to you.

This may include:

Contact details

Name
Billing address
Shipping address
Phone number
Email address

Financial information

Payment card details
Payment confirmations
Transaction details

Note: Payment information is processed securely by our payment providers and is not stored directly by NZCDS.

Account information

Account login details
Passwords
Preferences and account settings

Transaction information

Products viewed
Products added to cart
Purchases, returns or exchanges
Order history

Communications
Information you provide when contacting us, such as customer support enquiries.

Device information

IP address
Browser type
Device information
Network connection details

Usage information
Information about how you interact with our website, including pages visited and actions taken on the site.

How We Collect Personal Information

We may collect personal information from:

Directly from you
When you:

create an account
place an order
contact us
subscribe to marketing communications

Automatically through our website
Through technologies such as cookies and similar tracking tools when you browse our website.

From service providers
Including platforms that help us operate our business such as payment processors, shipping providers, analytics tools, and Shopify.

From third-party partners
Including marketing and advertising platforms that help us promote our products.

How We Use Your Personal Information

We use personal information to operate and improve our business and provide our Services to you.

Providing our Services

We use your information to:

process orders and payments
ship products
manage your account
provide customer support
process returns and exchanges
recommend relevant products

Marketing and communications

With your consent or where permitted by law, we may send you marketing communications about products, promotions or updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link in those emails.

Marketing communications are sent in accordance with the New Zealand Unsolicited Electronic Messages Act 2007.

Security and fraud prevention

We use personal information to:

detect fraudulent transactions
maintain website security
protect our customers and business

Legal obligations

We may process personal information where required to comply with applicable laws or respond to lawful requests from government authorities.

How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our Services.

These may include:

Shopify
Our e-commerce platform provider.

Service providers
Including:

payment processors
shipping and fulfilment providers
IT and hosting services
data analytics providers
marketing platforms

Business partners
Who assist with marketing or advertising services.

Legal requirements
We may disclose personal information where required to:

comply with legal obligations
enforce our policies
protect the rights, safety, or property of NZCDS or others.

Relationship with Shopify

Our website is hosted by Shopify.

When you use our store, certain information is collected and processed by Shopify in order to operate and improve the platform.

Information you submit to our store may be shared with Shopify and its service providers, which may operate in countries outside New Zealand.

For more information about how Shopify handles personal information, please refer to Shopify’s privacy policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and support marketing and analytics activities.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

We retain personal information only for as long as necessary to:

provide our Services
comply with legal obligations
resolve disputes
enforce agreements.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

request access to personal information we hold about you
request correction of your personal information if it is inaccurate.

To make a request, please contact us using the details below.

We may need to verify your identity before responding to requests.

Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can address your concerns.

You also have the right to lodge a complaint with the Office of the New Zealand Privacy Commissioner.

International Data Transfers

Some of our service providers operate outside New Zealand. As a result, your personal information may be transferred, processed, or stored in other countries.

Where this occurs, we take reasonable steps to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

The latest version will always be posted on this page with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

New Zealand Ceiling & Drywall Supplies Ltd

Email: info@nzcds.co.nz

Address:
129 Sunnybrae Road
Hillcrest
Auckland 0627
New Zealand