Home » Shipping policy

Shipping policy

Shipping & Freight Policy

These Shipping & Freight Terms & Conditions (“Terms”) apply to all deliveries and shipments arranged by New Zealand Ceiling & Drywall Supplies Ltd ("NZCDS", "we", "us", or "our").

By placing an order with NZCDS, you agree to these Terms.

1. Order Processing

Orders are typically processed during normal business hours, Monday to Friday, excluding public holidays.

Orders will be dispatched once payment has been received and stock availability has been confirmed.

Processing times may vary depending on product availability, branch location, and delivery scheduling.

NZCDS reserves the right to delay dispatch if stock is unavailable or if additional freight arrangements are required.

2. Delivery Timeframes

Delivery timeframes for board, compound, trims, and other products are estimates only and are not guaranteed.

Delivery schedules may vary depending on:

  • product availability
  • delivery location
  • freight provider schedules
  • weather conditions
  • site access requirements

For most metropolitan deliveries, NZCDS aims to deliver within the next few business days, subject to availability.

3. Free Freight Eligibility

NZCDS may offer free freight on qualifying orders exceeding $500.00 NZD (excluding GST), subject to the conditions outlined below.

Free freight applies only to:

  • GIB® plasterboard
  • Compounds (including plaster buckets and compound bags)
  • Metal products (including trims, Rondo, and related systems)

Orders must meet both the minimum order value and eligible product requirements.

4. Eligible Delivery Areas

Free freight is available only within:

Auckland Metropolitan Area
Silverdale to Drury, including surrounding suburbs

Christchurch Metropolitan Area
Christchurch city and surrounding suburbs

Orders outside these areas do not automatically qualify for free freight.

5. Deliveries Outside Metro Areas

NZCDS may arrange delivery outside Auckland and Christchurch upon request.

Additional freight charges will apply.

Customers must contact their local branch for a freight quote.

NZCDS reserves the right to delay or withhold dispatch until freight charges are confirmed and accepted.

6. Mixed Orders & Freight Exclusions

Orders containing non-eligible items (tools, accessories, fixings, consumables, etc.) may still qualify for free freight at NZCDS’ discretion.

NZCDS may:

  • apply freight charges to non-eligible items only, or
  • apply freight charges to the entire order

All decisions are at the sole discretion of NZCDS.

7. Delivery & Site Access Requirements

Customers must ensure the delivery site is safe and accessible.

This includes:

  • Adequate access for delivery trucks
  • Clear entry and exit
  • Flat, stable ground for unloading

Unsafe or restricted access includes (but is not limited to):

  • steep or narrow driveways
  • soft, uneven, or unstable ground
  • obstructed or confined access areas

If the site is deemed unsafe or inaccessible, the driver has the right to refuse delivery.

8. Tail Lift Deliveries

Tail lift deliveries require:

  • A minimum of 12 metres of clear, flat access
  • A solid surface (concrete or smooth tarseal)

Tail lifts cannot be used on:

  • gravel
  • grass
  • uneven or sloped surfaces

If these conditions are not met, delivery may be refused or alternative arrangements made at the customer’s cost.

9. Health & Safety

All deliveries are subject to New Zealand health and safety laws.

Drivers are not required to:

  • enter unsafe sites
  • unload in hazardous conditions
  • handle goods beyond safe manual handling limits

If conditions are unsafe, delivery will not proceed.

10. Failed or Refused Deliveries

If delivery cannot be completed due to:

  • unsafe or restricted site access
  • incorrect or incomplete address details
  • no one available to receive goods (where required)

NZCDS may:

  • reschedule delivery
  • return goods to depot
  • apply additional freight or handling charges

11. Depot Collection

Where depot collection is selected:

  • Orders will be delivered to the nearest available freight depot
  • Customers will be contacted when goods are ready
  • Valid ID may be required for collection

Customers must collect goods within a reasonable timeframe. Storage fees may apply.

12. Courier & Third-Party Freight

Most deliveries are completed by third-party freight providers.

Once goods are dispatched:

  • delivery timeframes are the responsibility of the carrier
  • NZCDS is not responsible for carrier delays

NZCDS is not liable for damage during transit but will assist with claims where possible.

All freight services, including residential deliveries, are subject to these Terms & Conditions.

12A. Residential Delivery Pricing & Confirmation

PLEASE NOTE: Residential drop-off charges are estimates only. Final freight costs may vary depending on delivery requirements and will be confirmed by an NZCDS account manager when arranging your order.

If you are not satisfied with the quoted freight cost, you may cancel and receive a full refund—no stress.

Any additional freight charges must be approved by the customer before proceeding. NZCDS will not charge any additional fees to your selected payment method without prior confirmation.

13. Risk & Liability

Risk of loss or damage passes to the customer upon delivery to the address, site, or depot.

NZCDS is not liable for:

  • delays outside of our control
  • indirect or consequential loss
  • damage resulting from unsuitable delivery conditions

Carrier liability limits may apply.

14. Damages & Claims

Any damage, shortage, or issue must be reported within 24 hours of delivery or collection.

Claims must include:

  • photos
  • order details
  • description of issue

Failure to notify within this timeframe may result in the claim being declined.

15. Pricing & GST

All freight thresholds are calculated exclusive of GST unless stated otherwise.

GST is applied in accordance with New Zealand law.

16. Changes to Freight Terms

NZCDS reserves the right to amend, suspend, or withdraw these Terms at any time without prior notice.

Free freight offers cannot be combined unless confirmed in writing.

Branch managers retain final authority on freight decisions and approvals.

17. Consumer Guarantees Act

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993, where applicable.

18. Governing Law

These Terms are governed by the laws of New Zealand.